Cancellation Policy
We do our best to accommodate all our students but have a cancellation policy in place with our horses and students in mind!
We have a 24 hour cancellation policy, if you cancel less then 24 hours then your lesson is not eligible for rescheduling. We understand that sickness may not allow for a 24 hour cancellation, in this event the student can join one our group make up lesson spots. If canceling due to sickness becomes a pattern this option for make up lessons may not be offered. Lessons then can be made up during our monthly group make up lessons which are generally held on Saturdays. Students have 2 months to make up lessons or they forfeit that lesson payment.
In most cases of rain, excessive heat or extreme cold we will still have our lesson at the normal scheduled time. If the rain is very light we will still ride or use this time for unmounted lesson where students will learn about a variety of topics directly related to what they are learning about in the saddle or is an interest to them. If it too hot or too cold to be safe for our students we will cancel! Safety is out number one priority. In the event that we have severe weather we will cancel lessons for the safety of our students and horses. Our monthly make up slots will be available for these instances.
